Shipping policy

Processing Times
All items are made to order. Orders ship within 3 business days. For personalized orders requiring design approval, preparation begins after approval. Weekends and statutory holidays are excluded. Processing time does not include shipping transit time.

Shipping Rates
We ship within Canada. Standard Canada Post shipping rates are calculated at checkout using your order, package and delivery address. The shipping charge is shown before you pay. All amounts are CAD; applicable taxes are additional.

Order Tracking
You will receive a tracking number by email as soon as your order has shipped.

Delivery Times
Delivery time is additional to preparation time and varies by destination. Carrier delivery estimates are not guaranteed. Remote regions may take longer. Please contact us before ordering if you need an item by a particular date.

Incorrect Addresses
Please double-check your shipping address. We cannot replace or refund orders shipped to an incorrect address provided at checkout.

Lost or Delayed Packages
Once a package is accepted by the carrier, delivery timing is outside of our control. If your package is delayed or marked as delivered but not received, we will assist with a carrier investigation.

Returns & Shipping Costs
Customers are responsible for return shipping costs unless the item arrives damaged or defective.
Personalized or custom items are non-returnable.

Damaged Items
If your order arrives damaged, please email support@greatnorthgear.ca within 7 days with photos of the packaging and product. We will repair, replace, or refund the item as needed.